FlipTheBird Guide

Support

We usually reply within two working days.

Email support@flipthebird.co.za with your phone model, the app version (under More in the app) and what happened. Screenshots help.

Questions

When can I download the app?

We're testing it now and will launch on the App Store and Google Play soon. To hear when it's out, email hello@flipthebird.co.za.

How do I move my list from Sasol eBirds?
  1. In Sasol eBirds, export your list: on iPhone, My List → More → Export; on Android, export to Google Drive or your phone.
  2. In FlipTheBird Guide, open My birds → Import a list, and pick the file.
  3. Check the summary and confirm. Your aviary fills up as the list comes in.

Lists from eBird, iNaturalist and spreadsheets (CSV) work the same way.

Will I lose my list if I change phones?

No. On iPhone your list syncs through your own iCloud. On Android it is part of your phone's automatic backup to your Google account. You can also export it as a file at any time from My birds → Export.

How do I delete my data?

Delete sightings in the app, or uninstall it to remove everything on the phone. Copies may remain in your own iCloud or Google backups, which you control. We hold none of your data. See the privacy policy.

Why is a bird's location blurred?

Some species are at risk from trapping, poisoning or disturbance. Their exact sites are never shared; maps show them only at a coarser scale.

A name, map or photo looks wrong

Please tell us at support@flipthebird.co.za. Corrections from birders make the guide better for everyone.

Other contacts